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(Name redacted) at their customer service was professional, walked us through the process and was just so pleasant to deal with, great experience.

Positive ReviewsĬontacted Ring customer service at 80 about our changed home network not connecting to the Ring doorbell. It even allows me to talk to delivery men if they’re dropping off something that needs my attention. With Ring, I feel secure knowing that when I leave I can still keep an eye on what’s going on at my home. Since getting broken into, I’m very nervous to leave my home unattended for long periods of time. Ring Security System has changed the way I feel when I leave my home now. She uses the self-monitoring plan, and below are her thoughts on the system. Rapid Response is an excellent monitoring company with two monitoring stations at its disposal.Įrika J., of Greensboro, NC, has the Ring Doorbell 2, Ring Spotlight Cam, sensors throughout her house and a siren. So why does Ring keep this so hush-hush? No clue but we’re glad that we can share the information with you.

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This brought me to this page, which also states that Ring uses Rapid Response for its professional monitoring. I found this mentioned twice in the question section and wanted to verify it another way. A search through the 1,000+ questions led me to the answer: Rapid Response monitors Ring Alarm. This brought me to the Amazon listing for Ring Alarm. What she could share was that it is a reputable company that she uses herself and asked that I trust her. I asked her what security risks there were with sharing this type of information since other companies like Frontpoint (who uses Rapid Response) and SimpliSafe (who uses C.O.P.S.) openly share this information when asked? She couldn’t answer that question.

The supervisor explained that Ring does not openly share this information due to security reasons. I tried to verify, asking, “Each security company has a central monitoring station monitor its security system, and Ring’s is called Central Monitoring Station?” He responded with “Yes.” I knew he didn’t know what he was talking about when I asked how many stations the company had, and he responded with, “Ummm, I’m not sure, I think it’s just one.” I then asked to speak with a supervisor, who was the fourth person I spoke to. I spoke to a third person over the phone, and he told me that Ring uses a company called Central Monitoring Station. The second person I spoke to over the phone told me that Ring monitors the system itself with a trained staff. The first person I spoke to via live chat told me it was a third-party monitoring station with years of experience, but she couldn’t share more information. Door/window sensors, motion sensors, glass break sensors, etc., don’t require a high-speed internet connection, so they’ll work with battery backup, and you’ll be informed of any triggers to these devices. The entire system will continue to work during a power outage unless the equipment requires a high-speed internet connection (e.g., cameras).

The backup battery is rechargeable, so once power is restored, the battery will recharge back to 24 hours, so it’s ready for any future needs. The base also transitions to cellular monitoring to help keep you protected. You’re still able to arm/disarm via the app, but you can’t check specific device statuses during battery backup use. The base will also go dark, but it’s still working during this time. This somewhat limits the device and app functionality. After it’s used battery backup for 15 minutes, the base goes to sleep to conserve the battery. Ring sends notifications on the status of your system, depending on your notification settings. The Ring base station has 24-hour battery backup, which is the standard in home security. If the power goes out in your home, battery backup will keep your Ring home security system on and your home protected. The only company in our home security system comparison to offer solar-powered equipment (available for outdoor cameras and yard signs).Ring’s monitoring station, Rapid Response, averages a 15-30 second response time.Approximately three-year battery life for contact sensors and motion detectors.Advanced motion sensitivity doesn’t detect pets weighing less than 50 pounds when mounted seven feet or higher.Customer service options: live chat, phone, FAQs.Two monitoring stations that are interconnected, so if one goes down (e.g., due to a natural disaster), another is there as a backup.